Frequently Asked Questions

We cannot offer a specific delivery date due to the personalised nature of each product. Our team work quickly and efficiently to process all orders as soon as possible.

This is our standard delivery option for all orders. We aim to deliver your order well in advance of Christmas Eve. Our products are incredibly detailed - they are created, personalised and checked via multiple departments. Your order will be dispatched as soon as all of your items are ready and perfect.

We send every order with full tracking by Royal Mail.

No, please ensure all orders are sent directly to an adult. Your items will be delivered inside generic outer packaging. For example; letters from Santa are folded and placed inside a kraft brown envelope - this is then delivered to you inside a plain white envelope. Your package may contain important health and safety information, instructions or marketing material.

UK delivery is free over £40 (£4.00 under) and usually takes 2 days. Ireland delivery is free over £40 (£4.00 under) and usually takes 3 to 7 days. The basket shows your estimated delivery dates before you pay.

We ship to the UK, Republic and Northern Ireland. Personalised videos can be purchased and downloaded worldwide.

We sure do! Customs charges could be payable upon delivery - this depends upon various factors due to Brexit and not everyone has to pay. We are not responsible for any additional charges after your order is dispatched.

Unfortunately, we are unable to accept returns for any personalised unwanted items.

We process each order as quickly as possible; therefore, we cannot guarantee that your order can be amended. We advise all customers to thoroughly check the personalisation details before placing your order. In the event of a mistake being made - please contact our customer service team and we will do our best to help.

Unfortunately, we only accept orders placed via the website to maintain security.

Please get in touch with us for further assistance.

We replace any order which has arrived incorrect due to an error on our behalf. Please contact us for further assistance.

Please contact us via email: hello@festivestudio.co.uk

We offer a range of secure payment methods, including; Credit or Debit Card, Klarna, PayPal and ApplePay.

Please email hello@festivestudio.co.uk and our team of customer support Elves will be happy to help.